Question 1

How long is the warranty on NUCLIEX drives?

Accepted Answer

The GREEN Series carries 5 years standard, extending to 7 years with the extended registration benefit when you register the drive (T&C apply). The rule is the same for every drive we ship: the term is stated in years, in plain language, with what's covered and what voids it on the product page — not buried in a PDF.

Question 2

Do I have to register to get warranty service?

Accepted Answer

Registering once at purchase makes claims faster because we already have your serial and purchase date. If you didn't register, you can still claim with your invoice — registration is a convenience, not a trap.

Question 3

What voids the warranty?

Accepted Answer

The exact conditions are published with the warranty policy ({{TBD:legal}}). Physical damage and tampering with the drive are the obvious ones; normal use inside a normal machine is exactly what the warranty is for.

Question 4

How do I start an RMA?

Accepted Answer

Use the RMA page to raise the request with your serial number and a description of the fault. We respond with a replacement or repair decision within 48 hours.

Question 5

What do I need to have ready for an RMA?

Accepted Answer

The drive's serial number, where and roughly when you bought it, and a short description of what's failing. An invoice or warranty registration speeds things up but a missing invoice doesn't end the conversation.

Question 6

Is my data recovered as part of an RMA?

Accepted Answer

No — an RMA replaces or repairs the drive, and drives we receive are wiped as part of processing. Back up before you send anything. If you need help recovering data first, ask our services team about data migration.

Question 7

Why do some products show pending specifications?

Accepted Answer

Because we don't publish numbers we haven't verified. A drive's figures appear when validation completes, together with the conditions they were measured under.

Question 8

Can I buy directly from this site?

Accepted Answer

Not yet — the site is a catalogue with enquiry and quote forms. For purchases, request a quote and we'll take it from there with a GST invoice.

Question 9

Where do you provide IT services?

Accepted Answer

On-site services cover Mira Road, Thane, and the surrounding Mumbai region. Remote support — diagnostics, software fixes, optimisation — works wherever you are.

Question 10

What does an AMC cover?

Accepted Answer

Whatever we agree it covers — workstations, network, CCTV, peripherals — with scheduled maintenance and priority response. The contract states the scope and visit schedule in plain language.

Asked often, answered straight

Warranty

RMA & replacements

Products

Services

Asked often, answered straight

Warranty

RMA & replacements

Products

Services