What actually happens when a drive fails

1. 01

   Raise the RMA

   Email support with your serial number, registration ID if you have one, and what's failing. We confirm receipt immediately.

2. 02

   Decision within 48 hours

   Replacement or repair, stated plainly, with the shipping instructions if the drive needs to come to us.

3. 03

   Send the drive

   Pack it padded, include the RMA reference. Back up first if the drive still mounts — RMA processing wipes it.

4. 04

   Resolution ships

   The replacement or repaired drive ships back with the outcome documented. The warranty continues on the replacement.

Have these ready

• The drive’s serial number (on the label).
• Your warranty registration ID, or the purchase invoice.
• Where and roughly when you bought it.
• A short description of the failure — what you saw, and when it started.

Missing an invoice? Start the conversation anyway — a missing document changes the paperwork, not the outcome, if the drive is genuinely in term.