Draft of 2 August 2026 — pending review by NUCLIEX INFOSYS’s legal advisor before launch.
GREEN Series: 5 years standard, plus 2 years extended registration benefit — 7 years in total for registered drives (terms and conditions apply). The term for every product is printed on its product page and packaging, and runs from the date of purchase on the invoice.
Failure of the drive in normal use within the warranty term — manufacturing defects, component failure, and drives that stop operating to their published specification. If a covered drive fails, we repair or replace it. Data on the drive is not covered: keep backups, and see the RMA page before sending anything.
Raise an RMA with the drive’s serial number — the step-by-step process is on the RMA page. First response comes within 48 hours with a repair or replacement decision. A warranty registration ID or the purchase invoice speeds the claim; a missing invoice changes the paperwork, not the outcome, if the drive is genuinely in term.
A repaired or replacement drive continues the original warranty term — the clock does not restart.
Warranty questions: support@nucliex.in · +91 9167862127.